PRODUCTS

I will send items in 1-3 business days.  If there is any delay I will contact the buyer with an amended delivery date.

Parcels are shipped via Royal Mail Standard Delivery. All parcels are insured for the purchase price, so if there is any damage in shipping the buyer should return the unused, damaged item for a refund or replacement.

All customs fees or import charges are the responsibility of the buyer.

I hope you are happy with your item, however, if for any reason you are not happy or your item has been damaged in shipping, please return your unused purchase for a replacement or refund of the purchase price.

COURSES

To confirm a place on a course it must be booked and paid for through this website unless otherwise stated.

Sometimes I run courses at venues where they run the booking and payment for courses.  If this is the case then I will put a link to their booking page on the course description.  Please follow this link to book a place.

If you are unable to attend a course please let me know as soon as possible as they are popular and the space can always be given to someone else.  Courses cancelled with less than 48 hours notice from the beginning of the course, without a good reason, will be liable to an administration fee of 25% of the course cost, which will be deducted before any balance is repaid to you.

If you fail to turn up for a course at all, without good reason, then 80% of the course fee will be kept by Northern Wood Monkey